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[2005-06-23] Advanced Web Design Principles (Visitor to Customer conversion)
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Regardless of our connection speed, Internet users expect information to be readily obtainable, pages to download quickly and solutions at the click of the mouse.
[2005-06-13] Information Architecture: What Does It Mean to You?
Information architecture is a field of web design that has been getting a lot of attention recently. And with good reason: it is key to making money on the Web. Nobody seems to really know what it is, but I say it's creating blue prints for web sites. Doesn't this happen automatically? No, it doesn't, and this is the main reason why sites fail on customers.
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